Customer care
Shipping & Returns
QuickHatch Customs keeps shipping and return communication direct, practical, and tied to the condition of each handmade knife or custom order.
What Makes It QuickHatch
Ready-To-Ship Knives
Available knives are prepared for shipment after payment clears and the order is reviewed. Tracking information is sent when the package is on the way.
Custom Builds
Custom knife timelines depend on the build queue, material selection, sheath work, and final finish details. The best estimate is confirmed during the order conversation.
Return Questions
Contact QuickHatch quickly if an item arrives damaged, incorrect, or not as expected. Unused ready-to-ship items can be reviewed for return eligibility.
Custom Order Returns
Personalized and made-to-order knives are built around selected details, so custom returns are handled case by case.
Shipping Damage
Keep the packaging and contact QuickHatch if a package arrives damaged so the issue can be documented and handled properly.